Disappeared DAC on the ROON remote app

[akira_watanabe]

Roon Core Machine

Dear All,

Today I could not find my DAC(Luxman D-06u) on ROON remote app as attached pic

I don’t know what is wrong.
Because as the least till before yesterday my audio system properly worked and I could find my dac on the remote app screen.

Need your help and solution about this issue.

Akira

Networking Gear & Setup Details

Connected Audio Devices

Number of Tracks in Library

Description of Issue

[Martin_Webster]

Welcome to the Roon community, @akira_watanabe.

It’d be really helpful if you completed the support template in your opening post, and included details of your core and network, and how devices are connected.

[ged_hickman1]

And if you’ve done any basic troubleshooting like rebooting everything

[akira_watanabe]

Thank you for all your help.

I tried system reboot several times.

Finally it seems Luxman DAC trouble.

Cause i turn off the main switch of DAC and restart, then ROON system recovered.

I would like Luxman to check this issue why this had happened.

Thank you,

Akira

[benjamin]

Hey @akira_watanabe,

Following up on this thread, were you able to get in touch with Luxman’s direct support?

I’ll be on standby for your reply