Disappearing artwork with downloaded music files in ARC (ref#H9DQV2)

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

Describe the issue

Disappearing artwork with downloads

Describe your network setup

On 5g iPhone

Hi @mikeb ,

Thanks for reaching out. Can you please confirm if you’re seeing any other symptoms? Is your ARC app freezing or crashing at all? Do you mostly use ARC in offline mode? Is ARC in offline mode when this issue happens?

@noris , thanks for getting back. ARC seems to be working normally, the downloaded albums are playing, it’s just very annoying that the artwork disappears if/when the core hasn’t been seen for a few hours. Constantly visiting the settings to toggle offline mode is not convenient either.

Hey @mikeb,

It’s true that Arc needs to shake hands with your server for proper functionality, but a few hours feels a bit off in regards to losing your album artwork. Could you please reproduce the issue and share a date, time, and track/album that you experienced the issue on?

We’ll enable diagnostics and take closer look for any queues. :+1:

It feels like every 2 days. I can accept there’s a handshake when streaming from the core, but the whole idea of downloading albums is that you become independent from the core. If the album still plays (ARC is authenticated?) the album art should really be visible too. Don’t you think?

This has been going on forever. There are multiple closed threads in Early Access back to build 50 or something, some closed, some set to resolved (maybe they did fix something but closely not the whole problem), and the latest and still open one is this AFAIK:

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@mikeb, we agree the handshake shouldn’t be needed that often. Were you able to reproduce the missing artwork as @benjamin asked?

FYI, as described many times in EA by many different people, switching to offline mode makes half or more of the (downloaded) covers disappear immediately.

(In my case, the covers are all embedded in the (my) files, so there is no reason for them to disappear ever, handshake or not)

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Absolutely.
Notice that a lot of the albums are downloaded!! How can the album art not be available?



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All we have to do is wait :wink: If the album is downloaded, IMO the artwork should ALWAYS be shown. Authentication is a different issue. Don’t punish “authenticated, but haven’t seen him for a while” users by suppressing artwork. Display a “please re-authenticate” message or something?

You should make this a post in Feature Suggestions.

When it does happen again please let us know the date and time.

Just now, 11/3 11:44 pm CET. All covers were there in Downloads while online. I switched to Offline Mode and the majority is gone.

Switched off the Offline Mode at 11:47, and they returned.

When I switched to the phone’s Airplane Mode instead, 11:48, curiously they didn’t disappear.

What is the purpose of Offline Mode anyway that isn’t achieved by Airplane Mode? I can’t see any.

At 11:55 I tried the Offline Mode again and now they didn’t disappear there either.

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