Discography blank / not showing / Qobuz Pages empty

[Klaas_Reineke]

Roon Core Machine

Intel Atom CPU with 32GB RAM Operating System TrueNAS 12 latest version with Ubuntu Server 20.04 LTS updated running Roon latest Version.

Networking Gear & Setup Details

FritzBox 7590 updated. Everything cabled no WIFI used for music or server.

Connected Audio Devices

Using a RPI4 with RoopieXL updated to latest version.

Number of Tracks in Library

Around 20.000 Tracks.

Description of Issue

The problem is described in this Thread by a different user: Discography is Blank

Basically in all Clients (Android latest Version, MacOS latest Version) the Discography is not displayed. Or the Link is displayed for a short time then removed. If I click the link the error message as described in the above thread is displayed (localized to my language).

The tabs / links under Service “Qobuz” are empty: “Neuerscheinungen” (New Releases), “Von Qobuz ausgewählt” (selected by Qobuz), the only displayed playlist “Willkommen bei Qobuz” (Welcome to Qobuz) is empty. It contains tracks on Qobuz.

I can still stream music from Qobuz. I have an Album added to Roon from Qobuz this can be displayed and played.

I can update the library under Settings > Services > Qobuz > Update Library

I switched from Tidal to Qobuz a few days ago and removed Tidal from my Services. I am not sure but I guess it maybe has something to do with the removal of Tidal.

The Logfile “/var/roon/RoonServer/Logs” shows the following:

10/17 08:55:34 Debug: [easyhttp] [1069] POST to https://metadata.roonlabs.net/1/
albums/translate?c=qobuz-de returned after 693 ms, status code: 403
10/17 08:55:34 Debug: [easyhttp] [1073] POST to https://metadata.roonlabs.net/1/
albums/translate?c=qobuz-de returned after 693 ms, status code: 403
10/17 08:55:35 Debug: [easyhttp] [1068] POST to https://metadata.roonlabs.net/1/
performers/translate?c=qobuz-de returned after 855 ms, status code: 403
10/17 08:55:35 Debug: [easyhttp] [1071] POST to https://metadata.roonlabs.net/1/
albums/translate?c=qobuz-de returned after 854 ms, status code: 403

[PixelPopper]

I doubt very much that this problem was caused by your actions, there are a number of reports hi-lighting the same problem you are experiencing.
Roon support are back in “the office” tomorrow when we should hear more.

[EDIT]: There is definitely something amiss “globally” as I am now having the same problem

[AceRimmer (Smoke me a kipper, I'll be back for breakfast!)]

Hate to say it as one who seems to have been blessed so far with a flawless Roon experience but…
Same happening here tonight in SE USA.

[Klaas_Reineke]

Dear support or anybody else, is this topic right here? The problem persists and I would love to solve it. Do you work on it or do I need to do something? Please advice what I need to do.

[PixelPopper]

A grumpy read…

Library content entirely disappeared again. Enough is enough

All music /albums in my roon library disappeared once again, for the second time in a month. There were more than 3600 Qobuz albums in library, the only three left showing right now are the last three albums I had added to the library. ( all albums added in my roon library are all from Qobuz service, albums added in roon library = my Qobuz favorites) I see on here that it seems to be a frequent issue. It’s the second time for me in two weeks. Its nothing else but an outrageous discontinuatio…

Or just the useful part…

Library content entirely disappeared again. Enough is enough

Hi @FRED_PEREZ, you have our sincere apologies for the trouble here. I know this is a frustrating issue, but we are hopeful that it’ll be resolved permanently soon. Qobuz has confirmed that they’ve been working on some fixes on their end that will resolve this issue and they’re hoping it’ll be resolved soon. I can’t provide any specific timelines, but it’s definitely a priority for both us and Qobuz!