Ropieee on Pi4, local library SSD connected by usb to rock.
I use iOS and Android control apps.
Number of Tracks in Library
32,000 tracks
Description of Issue
I have had an issue since build 936 when certain artists discography don’t load. For such artists I just see a couple of grey boxes. Qobuz is my subscription service.
Example artists include the mars volta, elbow, dead meadow. There may be others, I haven’t been through every artist. For each of these artists I have a mix of local only/streaming albums.
Below is a screenshot of what I see for dead meadow:
Thanks for getting in touch, we’re sorry to hear that you’re having some issues with your artwork in Roon.
I pulled your logs and found error messages indicating that you may have been having Qobuz login problems.
05/14 17:56:38 Warn: [qobuz] [http] error result from http request: {"status":"error","code":401,"message":"Invalid username\/email and password combination"}
Can you please try signing out of Qobuz in Roon
Reboot your Core and Router
Then attempt to log into the Qobuz webplayer with your login and password.
Check to ensure that there aren’t any issues with your account
If everything looks good there, log back into Qobuz in Roon using the same credentials you used for the webplaer.
I am experiencing this same issue. One artist for which the problem is apparent every time is Peter Cetera. Any ideas as to how I might fis this issue would be much appreciated.
If I search these artists albums appear in the results from qobuz. And if I sort by recordings in the discography section tracks appear. It’s just albums that don’t show.
It does not come at all. Also it’s not limited to my phone. On all remote devices it’s the same for the same artists. So It’s something to do with the core (synology ds218+, Roon in docker container) or the roon software in my assessment . Restarting the core does not fix it. Nor does clearing the cache.
@James_Hobson and @Bolus I wish you the Support can investigate it thoroughly, test possible solutions and then fix it with a few lines of program code.
Not everything is due to the code and then affects everyone.
Sometimes other drivers must be installed directly from the manufacturer, sometimes a virus scanner must be uninstalled, a firewall setting must be adjusted…
I’ve tried rebooting everything, logging in/out etc. As mentioned it’s a strange issue as it affects only some, seemingly random artists, most are fine. And differs user to user.
This has only become an issue in the last 2 months. Before that no issues for 2 years.
Just a thought, are they pictures of Roon or your own pictures?
Another thought: There are fantastic image resolutions of many megabytes, which can actually only look richtg good on 4K screens, other devices rather weigh down with unnecessary and not visible things.
They are mostly roon images but some artists have local none qobuz albums.
The thing is the album artwork loads everywhere in roon (e.g artist overview, my library > albums, search), it’s just the discography section that doesn’t load anything.
Just an update, this is not getting better. I noticed new artists this affected recently, one being Atlas sound. Last week the discography loaded, now it doesn’t. Is there anything that can be pulled from my logs to see what’s going on here?