Discography unavailable and slow searches in Roon (ref#KO37VP) [Solved - Services Restored]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· App interface looks or behaves oddly

Tell us what's going on

· Discographies won't load and I'm fully connected and my services (Tidal, Qobuz) seem to be running fine.

Tell us about your home network

· ROCK on a NUC through home network

The problem of Daily Picks not loading and slow load times for front page has returned for me tonight. Also New Releases,Roon Playlists,has disappeared. Anyone else having similar issues?

Running Roon Server on MS 2019 Server. All of my end nodes run, and control end devices, but they will not show any music from the server OR from Qobuz. Are you servers having issues?

Same happening here.

Same using Nucleus One. Elements of interface suddenly very slow to load / failing to load including discography.

Screen shows: Make sure your storage device is connected or check your internet setting and streaming service settings.

Wasted a bit of time doing that.

Same on ROCK (Early Access)

Local music plays well enough, but get error message when trying to browse Discography. Startimg music from Tidal also works.

Same on Mac Mini (2023).

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Discography unavailable
Very slow searches

Tell us about your home network

· EE hub & Network Acoustics switch

The same here.

Same here.

Same here.

I have the same problem.

The jellyfish strikes again, with the home page taking an age to populate and a significant number of sections missing: in fact just about anything related to recommendations and/or dynamically fetched data.

It feels a bit like a repeat of Daily Picks missing and slowing overall performance

I’m in the UK, so it could a regional issue.

It’s a recurring cloud issue that keeps coming back in recent weeks. Lots of posts about it in Support

Lots of posts in Support

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· When searching for an artist, the discography does not load. I just see a bunch of grey squares. I tried the Qobuz app, where everything works fine. I rebooted my Nucleus REV A, logged out and back in with Qobuz, but nothing seems to help. I noticed the identical issue cropped up in November 2021 with other users, and apparently it was solved, though I cannot find anything about what the solution was back then.

Tell us about your home network

· Nokia XS2426GV; Netgear 1GB switches; 1Gb glass fibre connection

Yup! Mac mini !

Hi Everyone,

Thanks for the report! We’re seeing this internally as well, and are taking a closer look.

We’ll be in touch shortly!

6 Likes

Ok I was already worrying something wrong with my server. But search on the android is loading forever then says that search is not available. Sometimes it does work, but it won’t load the whole discography, just my local stuff, nothing from tidal