Discover on ROON 2 does not work

Support
1

Roon Core Machine

Nucleus

Networking Gear & Setup Details

Connected Audio Devices

Number of Tracks in Library

100’000

Description of Issue

Discover on ROON 2 does not work
It’s searching forever, never stops

2

Do you mean the Discover function on the Home page of Roon? when you click on it you just get a blank page with the Roon icon in the centre?

Can you give more details on your networking gear and setup? Thanks.

3

Hi Geoff,

I’m also seeing Roon failing to load albums from Qobuz/Tidal if they are not already in my library. Maybe this is what U-M means. Often seems to happen at the weekend.

Aidan

4

And restarting Roon makes no difference.

5

I have the same issue with Discover

1 Like
6

No difference

7

Yes, on the Homescreen. The roon logo turns forever…

8

Hey @U_M,

Ben here with the support team following up on this thread. Are you still having issues accessing your discover in Roon?

If so, let’s start with refreshing your database.

  • Create a Backup of your current database
  • Exit out of Roon
  • Navigate to your Roon Database Location
  • Find the folder that says “Roon”
  • Rename the “Roon” folder to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder
  • Verify if the issue persists on a fresh database before restoring the backup

Let me know if your issue persists after the above :pray:

10

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