· Hi everyone, I'm running into a strange display issue in My Library/Albums and I'm not sure what is causing it. When I scroll all the way down to the bottom of my album list, the albums only appear in the bottom few rows, and sometimes they are even cut off. The rest of the screen stays empty, as if ROON isn't rendering the grid correctly. I wanted to attach a sample screenshot to show what I mean, but I'm steered here to post via the support route, so not sure yet if I can do that. A few details: This happens on my phone (Samsung S25 Ultra), and also on my wife's phone (an S21 Ultra). It does NOT happen on my Lenovo tablet, where everything displays normally. Scrolling up and down doesn't fix it, and the albums eventually load only in the last rows at the bottom of the screen. ROON scrolling stays very fast, so it's not an issue of loading time.
Here is what I have already tried (with no success): Deleted cache on the phone. Delete ALL app data from the phone. Restarted ROON Core server Checked if it is related to sorting
Restarting the app doesn't change the behavior. I cannot figure out whether this is a UI scaling issue, a rendering bug, or something device‑specific. Has anyone seen this before or knows what might be causing it?
Tell us about your home network
· FritzBox, but the Internet/WiFi is not the issue, I'm sure
As seen in the image, my Lenovo Tablet displays the “bottom” when I scroll all the way down just fine, my phone has blank space on the grid where album covers should appear. And yes, that’s scrolled down as far as I could on the phone, so the “bottom” albums are even missing.
As you can see, when I scroll to the bottom, the albums are not visible in the grid. (Regardless of whether connected to an audio device or not.) When I scroll up, first only the “bottom” grid shows albums, and the higher up I scroll, the more the grid gets “filled” with albums.
thank you for your reply. I wish you hopefully happy Holidays and a Merry Christmas.
I uploaded a roon_logcat_v.txt for you to analyze. Not sure if it will reveal anything.
We’ve discussed this with our senior QA and development teams. The team is investigating some possibilities here and, as soon as that investigation is complete, we’ll be sure to follow up ASAP.
You have our apologies for the trouble here, and we’ve greatly appreciated your patience as we continue investigating this tricky issue. We’ll be in touch as soon as we can.
thanks for your reply. By all means, it is not an emergency, it’s just a strange display issue. I can play music. Looking forward to your reply or what it could be, but by all means, no need to put in extra hours over the holidays.
Most likely, we’ll continue this investigation once the team is back from the holidays. This means the topic may be auto-closed in the meantime, but please don’t worry — as soon as we receive an update from QA or R&D, we’ll reopen the thread and share the findings with you.
