Display issues on 1.8 B778 [Resolved - B783]

Intel HD graphics 9.17.10.4459 driver

Thanks, you are almost certainly effected by the driver issue. But the core issues are likely another separate issue, so I would wait until @support can provide advice on how best to proceed.

Hey @Adam_Egert,

I am so sorry to hear about the issues you’re experiencing - we’d love to help!

Could you please try reinstalling the drivers, as suggested by Dylan here:

This might work for you too, @JFP418.

As for your Roon database (where your tags, playlists, preferences and overall settings are stored), you can find it here. This is separate from any music files backup you might have. And you are right, uninstalling and reinstalling Roon will not affect your database.

Once you’ve located it, you can rename it or move it to a different location if you prefer (then, on reinstall Roon will create a new database folder).

And I’m really sorry that at this point we don’t have phone support. I do hope we can help in writing instead :pray:

Thanks for reaching out . Yes installed all updates. nothing worked. I have since down graded to the previous build. Im re nstalling an older back up and I will be stable I hope . This is a very very poor launch. IMHO Roon needs to put up a clear doc on down grading and turn off update notifications in app until this is smoothed out. Fortunately or unfortunately you have a small deeply devoted user group of HiFi enthusiasts. This leaves me without HiFi. that is not a good place to be LOL. I have an older dedicated PC used as the core. Im not upgrading and spending another $1200 to go to a newer i7 or i9 box with a big GPU. Roon needs to work on all windows 10 platforms.

I know Im speaking something you all agree with at Roon. My issue was compounded as my clients couldnt find the core either. Mac, Iphone, Ipad. How does one actually get support here? Roon is not a free program. We pay money for this and need support… thanks for any help. I cant see going to the new version until there is a clear stability to it and everyone is working . This seems to be a big issue and many have it.

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To say that I’m upset is an understate. The roll back didnt work and it has reinstalled this broken build again. On its own. from a known older installer. Please get me a link to an installer for the previous build. ASAP!

Sorry for the trouble here, @Adam_Egert!

As mentioned in my post here, we are working to resolve this as quickly as we can and will be keeping everyone up to date in that thread. Unfortunately downgrading isn’t something we can support, but we’ll be sure to reach out as soon as we have an update for everyone.

In the meantime, if you have access to a different remote device, you should be able to use that.

Apologies again, Adam, and thanks for the patience here while we work to resolve!

Dylan
Thanks for reaching out. I know this gets fixed at some point. Many of us are running older servers for our cores. At the end of the day that wont change. Intel’s last update for the HD 2000 ship was in 2016. I’m up to date. I have gotten another remote to work.So I am listening. Im a System solution consultant so I understand teh chain of customer service response. Granted it is never the optimal to downgrade. If this is a fix that will take days or weeks it should be done right away. I understand this is not yours or Rebekah’s decision here. All I can ask is that you pass it up the chain. Motility between versions is a key for some users. Your system is a hands on self managed one where you require your users to be on it. This is not a turn key solution. If one could call a number and get a live person to remote in and look and assess then i get not letting people mess with down grading. It would be good to get stable and then decide to move. I will not upgrade again right away on any of roons products. ill wait for others to be the guinea pigs…There is spit and rage in this just a matter of fact.

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Core Machine (Operating system/System info/Roon build number)

Windows 10 Pro 64bit / 778

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

ASUS AC-68U / wired RJ45

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

ROPIEEEXL (Wired - RJ45) to ARCAM IRDAC2 USB

Description Of Issue

Following a database update the album\artist images are not all displaying, so there are black boxes showing instead. Screenshot attached.

I had another try at downloading 1.8 yesterday. Display looks the same.
Remote enabled. Couldn’t download the remote app to my android tablet (bought 2019).

But the remote app does work on my Sony android phone. So some progress.

@Carl i’m not an IT or programmer.
I could agree if i could see in Roon any futuristic graphical feature requiring some kind of new graphic card.
but i don’t. i really don’t.
my core PC is not a new one. but it’s an intel i5 pc, maybe not new generation i5, but it’s more or less something i could buy new even today.
no issue (till today) with no other software

so, yes i could be prepared to have to change my PC, but … in the far future.

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Hi @Niccolo_Terzi,

From what I can see, the Z68AP-D3 motherboard in that device is now circa 10 years old, unfortunately in the tech. industry it’s pretty much considered obsolete … and the chip manufactures have a tendency to stop releasing bug fixes for the software drivers that control them.

I’ve been caught out myself in the past so do understand how frustrating this can be.

Fingers crossed the Roon team come up with a workaround this time, but as I know all to well as some point it time more modern hardware will be required.

Even modern hardware ppl are having problems.

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I just want to add that…
on my Core machine i have 2 GPUs. one is the mainboard integrated graphic card (Interl HD).
the second one is an NVIDIA GeForce GT 520. i normally use this second HDMI output to feed my home theater / projector.

Anyway… i have connected the monitor to the other graphic card. i don’t really know if this is a meaningless thing… in any case, nothing changed. i still see the display problem.

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Win 7 Home Premium 64 bit SP1
GPU: Intel HD Graphics (Intel)
CPU: Intel Core i5 2400 @ 3.10GHz / 12 GB RAM

I think it is likely you will need to disable the integrated graphics in your BIOS settings to force your PC to solely ‘use’ the GeForce card.

Obviously you are using the GeForce HDMI output to your monitor (and still see the issue), but somehow the conflict with Roon and Intel might still be active no matter the output used.

Perhaps it is worth testing?

If you don’t plug anything into the integrated graphics, the only thing that may be used on the integrated graphics chip is quick sync hardware.

So, If roon were using intel quick sync this would be true. I highly doubt they are using quick sync. That is mainly used for video encoding and decoding.

The issues are most likely in the way they are using OpenGL which would cause problems on Intel, Nvidia and AMD.

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It has been 4 days since your last post. Have there been any updates you can share?

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Windows 10 Pro 64 bit
CPU: İntel core i7-2620M cpu@2.70 GHZ,
GPU: Amd Radeon 6700 series

Im now running th4 core headless sort and play music from ipad and mac. no graphics issues. Hope a fix comes soon though. iOS roon crash3s pretty regularly. hands up and I have to kill the app to re launch . music keeps playing as the core is still up

Hi,

I simply don’t know enough about graphic drivers etc… to continue the discussion in a meaningful way, but just suggesting a relatively easy option to at least rule out a possibility.

If @Niccolo_Terzi has already tried only connecting the monitor to the Geforce with no other connections (Intel to projector) it might be worthwhile to test.

It could be a total concidence of course, but what you are saying about OpenGL might be supported, as I’ve already posted above, this issue only appeared once Roon fixed another issue in the previous build for GeForce cards:

Edit:

Oh, just seen you have posted in the linked topic after I last looked/linked to it above. :slight_smile: