Distorted signal and track skipping in Roon (ref#OO485F)

Affected Product

Roon

Roon Issue Category

Performance

Description of Issue

When changing albums, 20% of the time I will get a distorted signal coming from the speakers. The only way to correct this is to shut down roon and restart. This will happen when changing to both hard drive sourced albums or Qobuz albums. I have a movie file with the audio but it’s not letting me attach it.

I’m also finding that Roon is skipping tracks of an album, sometimes only playing four tracks from an 11 track album. I’ve only noticed this with hard drive sourced albums. If I manually select the tracks, they will play perfectly.

The combination of these issues is making listening to an enjoying music very difficult at the moment.

Roon Core Platform

macOS

Roon Core Specifications

2023 Apple Mac mini 16GB Ram, external lightening connected hard drive

Connected Audio Devices

Hard drive lightning connection to Mac mini, USB out to Chord MScaler, BNC’s to Chord Qutest Dac, USB to Grandinote Amp.

Home Network Details

Orbi21 Router, Ethernet