I was listening to music and it stopped playing abruptly. I looked up and the disk access light on my NUC was going crazy. I went to the Rock GUI as quickly as I could, and it shows Roon Server Software running for 32 seconds. So, obviously it just crashed and restarted itself.
Anybody @support have any ideas why this would happen/be happening?
This happened at 8:50pm EDT, January 11 for log-checking purposes.
Thanks for the reply, Larry. I have not tried either of those things yet. My NUC/ROCK install is maybe two weeks old, so I’m curious how/why it would have gotten corrupted so quickly if that is indeed what is happening.
I’m having another issue with slow Tidal (but not Qobuz) that has progressed to the point of trying a fresh database as a troubleshooting step, so we’ll see… That said, it’s been up for 21 hours at this point, so…
I’d still like to get some official word on if this is at all normal or has been seen before, etc. from support before I go chasing ghosts…
I spoke with the team this morning about their research into your logs. Unfortunately it looks like RAATServer logs were uploaded, which don’t give us a full picture of what might be happening. Can you send us Logs from the RoonServer folder as well and we’ll take a look ASAP? Thanks!
FWIW, just like when you bring your car into the shop and it doesn’t make the noise it was making for you, this seems to have not happened since I reported/noticed it last week.
Thanks, @jtnt. I’m glad to hear that it hasn’t happened since! I’ll get this over to the team but if it does occur again, can you send us a new set of logs right after it happens? It would definitely be helpful to see a recent instant of this as well.
@dylan Will do. I had to shutdown/reboot the entire NUC a couple days ago while moving some things around, so we’ll see if it happens again…
I work for an amplifier manufacturer, so I am often play-testing equipment in my system and so my system is played nearly 24-hours a day sometimes (and currently, this week), so presumably, if it’s gonna happen, it will happen at some point during this sort of constant operation.
And because of the aforementioned reboot, it will be easy to see if it does happen, as the uptime will be different between the server and the OS if it does.
Thanks for the continued attention - and patience.
I’m having the same problem @jtnt did you get this sorted? My ROCK server just reboots for no apparent reason, usually late at night here in the UK. I’ve increased RAM to 8GB on the NUC but it still reset last night, getting to be quite a pain actually, just really cuts through the music when everything stops and takes minutes to come back - destroys the mood completely. Once or twice I just shut off the system and went to bed
I’m wondering who else has this issue and hasn’t reported it? Or maybe the reset happened when they weren’t listening? The problem is there are no diagnostic tools on the ROCK web page, all we get to know is how long it has been up and running - I’m in the dark really?