Double playback issue causing echo in Roon ARC (ref#AG5IIK)

Support
1

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

Describe the issue

when I attempt to play music through arc it plays the song doubled, which results in an echo. This obviously makes it unlistenable.

Describe your network setup

I have internet through cable. City Wide Communications. 125 down, 20 up. hitron modem, tp link router.

2

Hi @derekgerardlewis,
Thanks for reaching out to ask us about this issue.

I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

3

11:31AM Atlantic Time (Canada)

4

Hi @derekgerardlewis ,

Thanks for the timestamp. Unfortunately, there does not appear to be much in terms of errors in the logs. Can you provide more details - what are you playing to, is it just the Pixel 7 internal speakers when this issue happens or does it happen with other outputs as well? Is there any change in behavior if you try to delete and reinstall ARC?