Downloaded files on ARC not playable offline (ref#P1Y0KY)

Support
1

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

ARC does not work offline anymore. I can not play the downloaded files.

Describe your network setup

Irrelevant, because I want to play the downloaded files offline

2

Now I know why I could not play the downloads anymore. They were all gone!
Do you have an idea why? Maybe during an update?

3

Hey @Burkhard_Lohr,

Thanks for writing in and sorry to hear about your loss of downloaded tracks!

Updating Arc shouldn’t affect your already downloaded tracks. We were able to see recent Arc diagnostics, and see some download failures due to a severed connection to your server - how are things running now?

Are you able to re-download tracks?

Where do the local tracks typically live, and how are they imported into your Roon Server?

4

Thank you for taking care,
I downloaded the files again and so far it works.
My files are sitting on an ssd in the exasound server.
They are getting there from my Mac via network.
I never had an issue with the exasound server.
regards Burkhard

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5

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