Duplicate Unavailable Qobuz Tracks in Browser and Library Maintenance Issue (ref#Y72OK4)

[Geoff_Coupe]

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Streaming tracks greyed out or unavailable

Tell us what's going on

· This is reporting a possible bug, not a request for support.

If I display the list of unavailable Qobuz tracks in the Track browser, over time, entries get duplicated giving an incorrect total of unavailable tracks. When the Roon Server is rebooted, these duplicates are removed, but they will gradually reappear over time until the next reboot.

Also, the "Library maintenance" screen states that files "removed from a streaming service" (i.e. "unavailable") will be listed as deleted files for clean up, yet my screen claims there are 0 deleted files, despite the fact that I have 34 unavailable tracks.

I'll post screenshots to the support thread to illustrate.

Tell us about your home network

· Fritz!box 7530, Fritz!box extenders and unmanaged switches

[Geoff_Coupe]

Here are the screenshots…

This shows an example of duplicated entries:

After rebooting my ROCK/NUC, the duplicates are gone (but will return over time):

And, despite having 34 unavailable tracks, they are not listed as deleted files:

[benjamin]

Thank you @Geoff_Coupe - we’ve made a ticket for development

[Geoff_Coupe]

I’ve just noticed that this issue appears on just one of my Roon Windows 11 clients (my main Intel-based Desktop PC). Using the Roon client on two other Windows 11 PCs (one Intel-based and one Snapdragon-based) does not give the issue - they show the correct tally of 34 unavailable tracks.

Meanwhile, on my Desktop PC, the tally is now 211 unavailable tracks because of multiple duplications.

Perhaps you need the Roon logs from my Desktop PC?

Addendum: It may be simply because the Roon clients on the other systems are not often used, so sufficient time has not elapsed to cause the duplication issue to appear?

[Geoff_Coupe]

Something else I’ve just noticed - if I look at the listing of Available tracks, this Roon client says that I have 891,096 of 71,175 tracks available!

My other Roon clients give the correct total: 71,175…

[connor]

Hi @Geoff_Coupe,

Our apologies this auto-closed. At your convenience, are you able to upload a compressed copy of your DB here for our QA team to try to reproduce this? We’d like to have the most up-to-date copy, but a recent Backup would also suffice.

[Geoff_Coupe]

Thanks, @connor - ROCK database zip file has been uploaded.

[vadim]

Hello @Geoff_Coupe

We’ve discussed this with our senior QA and development teams. The team is investigating some possibilities here and, as soon as that investigation is complete, we’ll be sure to follow up ASAP.

You have our apologies for the trouble here, and we’ve greatly appreciated your patience as we continue investigating this tricky issue. We’ll be in touch as soon as we can.

[connor]

Hi @Geoff_Coupe,

We wanted to check in to see if the symptom you originally reported has changed at all with the release of subsequent Roon builds. The team has an open investigation here, but we want to make sure we’re looking in the right direction. Thanks!

[Geoff_Coupe]

Thanks for coming back to this. I’ve just checked and there’s been a substantial improvement - no duplicates at the moment.

I see that there’s been another batch of Qobuz albums being replaced as well - I’ll have to manually address those…

[benjamin]

Thanks for letting us know @Geoff_Coupe - we’re planning a production release later today, so we’ll keep this thread open in case you see any lingering duplicates post update.