Easy on Me by Adele and other new releases from Qobuz not available in Roon

Hi @TonyV, you have our apologies for the trouble here. Everyone is correct that sometimes it can take a day or two before new releases are available in Roon, but unfortunately, in this case, it’s a little different.

We’ve been looking into this with Qobuz and have discovered what has happened here:

Each month we do a full “refresh” of data from Qobuz. This is not usually a problem as it typically takes just a couple of days, and we’ve agreed with Qobuz to schedule it immediately after the weekend so as not to disrupt everything. However, for some reason unknown to us, this time production of the refresh took more than a week.

We’re now waiting on the incremental update to cover the period of the last week; unfortunately, we can’t make any guarantees as to when it will appear from Qobuz. We also can’t be sure that it will arrive in time for the new releases this Friday.

This is definitely an unacceptable situation and we are working with Qobuz to resolve it on a permanent basis.

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