Elac Discovery won't connect after password change and disconnection (ref#C3WAHE)

Support
1

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· I can't turn on Roon Server, I need help.

Describe the issue

I use Roon Essential on a Elac Discovery. I have had the device disconnected and I have changed my password. Now it won't connect. What can I do? Thanks, Niels

Describe your network setup

ELAC Discovery. Used to work. But dosn´t after disconnect and change of password.

2

Hello @nielsbirkemose

Thank you for reaching out. Could you please confirm a few details so we can better assist you?

  • Has Roon ever worked for you on this ELAC Discovery with your account before?
  • Where did you purchase or receive the ELAC Discovery device?
  • Can you log in successfully to your Roon account at https://account.roon.app/en/account ?
These details will help us determine whether the issue is with your account or the device itself.
3

Hello,

Thanks for your quick response.

  1. Yes, Roon Essentials has been working for years with my account.
  2. Bought the ELEC Discovery in Copenhagen, Denmark.
  3. I can log in, but it says I don´t have a subscription.
5

Hey @nielsbirkemose,

Thanks for writing in! A few next troubleshooting steps if you havent tried yet:

  1. Reboot all your devices, including your router - and try again
  2. Test out using a different DNS server - We have seen users have a better experience in the past if they change their Router's DNS servers from the ISP provided ones to [Cloudflare DNS](https://1.1.1.1/), [Quad9](quad9.com) or [Google DNS](https://developers.google.com/speed/public-dns/). Can you please give this a try and let me know if it helps?
[quote="nielsbirkemose, post:3, topic:307603"] I can log in, but it says I don´t have a subscription. [/quote]

I believe ELAC should work without an active Roon subscription. It’s unfortunate that ELAC is no longer supporting such devices, so troubleshooting is quite limited.

You could always attempt to create a new Roon account (you can abandon the process before entering any CC info - it’ll still create an account) and see if that potentially helps.

6

Hi @nielsbirkemose,

Just checking in to ensure you’d seen the response above. Please let us know if you’re having ongoing issues after changing the DNS server assignment.

7

Hi @nielsbirkemose,

We’re reaching out again before this thread automatically closes due to inactivity. Please let us know the current status of the problem if you still require assistance.

8

This topic was automatically closed 9 days after the last reply. New replies are no longer allowed.