Start up Roon and let the spinner go for ~5 minutes.
Reboot your Core machine once more.
Start up Roon and let the spinner go for another ~5 minutes.
This should allow the team to gain some insight into what you’re experiencing in the report. Once you’ve done this let me know the timestamps and use the directions found here and send us over a set of logs using a shared Dropbox link (or any other file sharing service).
@dylan - I’ve forwarded the dropbox link to you last week. In the meantime roon istn’t responding anymore at all… And nothing has changed except for adding other files to the Nucleus harddrive.
I’m completely unnerved, actually…
@dylan - Thanks for your feedback here, very much appreciated.
However: Stoppin RoonServer from running in Nucleus’s WebUI unltimately means that I cannot access \NUCLEUS\Data\ "RoonServer”, does it? Or is there another way?
Sorry for maybe asking weird questions…
Best - Michael
@dylan - ah, okay, I’ve checked it. Because I am using the Nucleaus AND the RoonServer wasn’t running anyways, I’ve just followed your other steps - and voila! Roon is “on” & the music files are being added right now… The wheel is spinning - I do hope it’ll stop spinning soon…
Someone in the community mentions that files containing accents or German Umlaute (which is the case, as I am German) may have cause the trouble. Can you see in the LogFiles, what actually caused the trouble? You writte that the data looked “strange” in some way…?
Hi @Michael_Putz, have things continued to work okay for you since making this change?
There were some database errors that I hadn’t seen before. I couldn’t tell if it was that the database had gotten into a bad state somehow or if there were broader problems at play. If things have continued to work, it seems like it was the database. I don’t have any specific insight into exactly what triggered this at the moment, but it wasn’t because of accented characters or anything like that.
Thank you for your feedback so far. As I’ve been on holidays and back in my music room today for the first time since Sep 12, I’d like to ask for HELP re: restoring my backup (from the former, the old RoonServer to the new one). I do have tagged many hundreds of tracks and albums, so it would be a nightmare if this wont work.
I do have read this instruction here https://help.roonlabs.com/portal/en/kb/articles/backup, however, I’ve unfortunately missed to do the neccessary first step (i.e., I’ve missed the “Login screen” step and “restore backup” button)
How can I restore the old backup anyway? Any solutions on this?