Endless login loop preventing app access (ref#7A4EEU)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Endless loop of logging in and not getting into the app

Tell us about your home network

· Sonicwall all working until tonight

2

Hi @KURT_SMITH,
Roon support is not available at the weekends, so whilst waiting for them to follow up with you next week … I’ve posted Roon’s support’s general advice on this below… I hope it helps…

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Thank you for reaching out as soon as you discover you had trouble logging into your Roon account. We’re really sorry to hear it, but we’d like to do all we can to help. As a first step, could you please try to log into your Roon account page? Is that something you can do?

https://account.roon.app

If the trouble is logging into the Roon software, it is worth noting that the process involves logging in via a web browser. The pop-up might be blocked by the default browser, depending on your settings. In that case, there are a few things that can help:

  • Rebooting your Roon Server

  • Clearing the default browser’s cache and cookies

  • Temporarily changing your default browser

  • Checking to ensure that you don’t have popup or cookie blockers preventing the redirect

3

Hi @KURT_SMITH,

Thanks for your patience.

Carl has already outlined some excellent troubleshooting steps above — could you please let us know whether any of those helped resolve the login loop?

One additional thing that often helps in cases like this:
when Roon redirects you to the browser for login and you get stuck in the loop, try copying the full login URL immediately after the redirect and pasting it into a different web browser, then complete the login there. Once the login succeeds, you can return to the Roon app and it should proceed normally.

4

Hi @KURT_SMITH,

Adblockers or content filters are common culprits for login loops with Roon. They will intercept the URL redirect back to the Roon app, prevent authentication.

Please try disabling any adblockers you have setup on your default browser if you’re still having issues.

We’re going to allow this thread to auto-close after another day or two without any further responses. Thank you!

5

Hi @KURT_SMITH,

Our diagnostic servers seem to indicate that this issue might have been resolved since the last post. We’re going to allow this topic thread to close now, but please reach out here if we can assist further and the team will promptly respond.