Entire library missing - rescan without error

[Ken_Wilkins]

I’m new to Roon and recently linked to my music library on a QNAP. Everything went well and as expected for two weeks. Yesterday I launched Roon and it is only showing music from Tidal, no songs from my library appear. I rescaned the QNAP library and it showed all songs imported to Roon and no errors, but I can’t see the songs.

Any suggestions on how to trouble shoot this? I read this information https://kb.roonlabs.com/FAQ:_Some_of_my_files_aren’t_showing_up_in_Roon but it doesn’t appear I have any of the listed issues.

[xxx (Banned - toxicity)]

I can’t help with this problem, except to say that when it gets straightened out you need to backup Roon’s library on a regular basis.

I’m moving this post to the support category. @support will want to know more info about your setup.

[noris]

Hello @Ken_Wilkins,

Welcome to the forum!

Can you please share a screenshot of your Roon Settings -> Storage tab?

@Ken_Wilkins

I’m new to Roon and recently linked to my music library on a QNAP

What kind of Core are you using, is the Roon Core on the QNAP or another PC? Can you please use this thread as a guide to provide more setup details?

I'm having a problem with Roon -- where do I report it?

How To Get In Touch With Roon Support If you’re having a problem with Roon and something isn’t working as expected, you’ll want to make a post in the #support category. To help our team resolve your issue, please make sure to describe the issue, and describe your setup: Describe The Issue When you start a thread in the #support category, Roon Support will need to know: What’s not working How often the issue occurs This could be “every time I start the app”, or “every time I click a certain b…

[Ken_Wilkins]

I found out last night my QNAP files have been encrypted by ransomware attack and that is why they are not showing up in Roon.

[xxx (Banned - toxicity)]

Damn. Condolences.

[Ken_Wilkins]

Thanks. It was my own dumb fault. The QNAP had been setup by installers a couple years ago to work with a Naim ripper and feed my system on the 3rd floor. I recently got a nearfield DragonFire system for my desk and started using Roon for the first time. I didn’t know the QNAP password and the installer couldn’t find it either so I did a reset on the QNAP so I could access those music files through Roon and forgot to setup a new QNAP password. Yuk.

[noris]

Hi @Ken_Wilkins,

Sorry to hear that you were impacted by the ransomware attack. If you are unable to access these files on the QNAP itself, then Roon won’t be able to either, I would suggest reaching out to QNAP, perhaps they can suggest some next steps on how to re-gain access to the files?