Err_cert_authority_invalid preventing login (ref#3F4RBG)

[cjw991043]

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· I can't turn on Roon Server, I need help.

Describe the issue

Err_cert_authority_invalid troble shotting, so cannot loge in now

Describe your network setup

Please help me

[BeeKay (Bernd)]

@cjw991043

Err_cert_authority_invalid

Maybe a cert issue on Roon’s end?

[Suedkiez (Just a fellow user like you)]

There is certainly more than one affected person:

Cannot log into Roon desktop app due to redirect to HTTP version (ref#GHPGFK)

What’s happening? · I'm having trouble logging in Where are you having trouble logging in? · I can't log into the Roon app How can we help? · None of the above Other options · Other Describe the issue I cant log into the Roon desktop app after doing a backup. It keeps taking me to the http version of go.roonlabs.com instead of the https version of the site. This will not allow me to login and needs to be the https version of the site. Describe your network setup network connection is fine, …

[oleh (Oleh Ilash)]

Hi, @cjw991043! Could you, please, try logging in again and let us know if it works now? Thanks!

[vova]

Hi @cjw991043 ,

Thank you for reaching out. The issue you experienced was due to a temporary disruption with one of our authentication services. This has now been fully resolved, and you should be able to log in without any further issues. Please try again and let us know if there’s anything else we can assist with.

Thanks!