Erratic Album Creation and Artwork Issues in Roon (ref#X90NTT)

[Tim_Ricketts]

What’s happening?

· I don't like how the product works

How can we help?

· None of the above

Other options

· I don't like how the product works

Describe the issue

I have subscribed for many years, but the Roon database is erratic with regards to the creation ox albums and selecting the right arteork. The manual edit for a large lbrary is too cumbersome and time consuming. As a result it just looks a mess. Also one image will be replicated over many goles

Describe your network setup

Hosted on mac os

[vadim]

Hello @Tim_Ricketts.

Thank you for getting back to our community—it’s great to see you again!

We’re sorry to hear you’re experiencing issues with album creation in your database.

@Tim_Ricketts

Also one image will be replicated over many goles

Could you please provide more details about the issue and, if possible, include a few screenshots that show what you’re seeing? This will help us better understand and assist you.

Kind regards,
Vadim

[Tim_Ricketts]

Hi Vadim - I can’t because the subscription has expired…because I can’t pay for something with these fundamental idssues. If they were fixed it’s a different matter…as you can see I have been a longtime subscriber but just couldn’t justify the cost for something with these, for me, deep seated issues

[noris]

Hello @Tim_Ricketts ,

You should be all set to go with your account issue. Can you please provide the information that @vadim requested when you have a chance? Thanks!