I think you’ll need to follow the general guidelines of:
- identifying your detailed configuration and network and specific symptoms
- approximately when the problem occurred and day as well as providing the logs from the system
At least that’s what I needed to do when I reported my problem: Qobuz playback stops mid track
Read this: I'm having a problem with Roon -- how do I report it? - #5 by RoonFAQ
Hope that helps.