Nucleus+ will not back up - message saying “Error backing up database”. I have two backup locations, a new cleanUSB drive attached to the Nucleus and a NAS. Neither working. This is a clean backup as I had been having problems with previous backups. Running build 1021.
This is a problem I have been having for months and so far the only solutions I have found is to restart the Nucleus when it freezes because it can’t back up.
Drives formatted to HFS+, Mac OS journaling, cannot be written to by a Linux OS PC (which is the Nucleus).
Check the drive’s format, if it is HFS+, then you will need to reformat it to exFAT. If you do need to reformat, make sure you copy any data on that drive off prior to the reformat.
I’m sorry to hear that you’re having problems with your backups. If you go to Settings>Backups>and click view beside Scheduled Backups are you seeing any additional details there?
You may want to try deleting the file paths you have in place now and reconfigure them. Your logs seem to indicate that the path isn’t valid.
These are what I am trying to backup to. I have deleted and reset the paths but given the USB drive is attached, I am not sure how the path can be invalid
Can you say something more about this backup location that you have defined?
It appears to be your NAS - but it seems as though you have defined a Roon Backup folder within a Roon Watched folder for your music. If this is the case, then you should move the Backup folder to another location. A Backup folder should never be held within a Music folder.
The backups are on the same NAS as a watched folder but the Backup folder is not within the Roon Watched folder. Even if I delete this backup location, it still won’t backup to the USB drive connected to the Nucleus+ for this express purpose.
Anyone at Roon actually able to help? Three days and I have had one question from a Roon staff member and no solutions. I am seriously regretting having bought 3 life-time licences.
Thanks for your patience while our team investigates your issue further. We’ll need you to upload a copy of your current database here, so our team can examine it further.
OK that’s done. I tried again to back up to the attached Lacie USB drive but no backup has been made. It takes a snapshot and then just reverts to the home page but no backups can be found.
I am travelling for business for the next three weeks so won’t be able to access the Nucleus - perhaps however this will give Roon support enough time to work out what is going wrong.
I’ve heard nothing for a month - emails to community@roonlabs.com get bounced back saying I can’t email this group. How do I get help? This is so frustrating…
