Error: "Can't connect to Roon search."

[Family_Cross]

This morning’s Roon adventure for support is: "error: “Can’t connect to Roon search.”

Attempting to pull up Lizz Wright to get to her latest album, it was not available from Roon. So I tried to go to my Qobuz subscription. Seeing the error, I attempted the “Try again” button several times. I logged out and logged back in. Still an error. Please see the attached.

Thank you for taking a look.

[benjamin]

Hey @Family_Cross,

Ben with the support team here, thanks for writing in and for your patience while we work through each thread.

Following up on your issue, I see that your core device is running an outdated Roon build. The first step I would suggest would be to update your Mac core device to the latest build, as we’ve released a handful of fixes related to search that you may find helpful.

If you’re not able to update normally, I would suggest giving your core device a reboot. I’ll be on standby for your reply.

[Family_Cross]

Hey Ben, I thought I wrote about this update issue, but maybe not. To assure you, I have restarted the server that Roon runs on. The error notice that I am receiving is “There was an error for the update” which has re-occurred multiple times - let’s say 4-5 times to be conservative. I just tried it again just now, i.e., re-boot, then attempt to get an update. As a side issue, I have the settings set to auto-update - this to my knowledge has not worked with a recent update. I have been trying to get the Roon core updated since I received the Fluency email on 4.17.23. Please let me know the next steps. Thanks, John

[benjamin]

Hey @Family_Cross,

Understood, thanks for the update! Let’s perhaps look at refreshing your database to force an update, and then restore your settings from a fresh backup. Steps to follow below:

• Create a Backup of your current database
• Exit out of Roon
• Navigate to your Roon Database Location
• Find the folder that says “Roon”
• Rename the “Roon” folder to “Roon_old”
• Reinstall the Roon App from our Downloads Page to generate a new Roon folder
• Verify if the issue persists on a fresh database before restoring the backup

I’ll be monitoring this thread for your reply.

[Family_Cross]

Wow. Very disappointed to have to go through this again. This leads me to believe that Roon is an old, cranky piece that likes Control-Alt-Delete as it seems to be the go-to Roon support solution. I will have to find a block of time to mess with this.

I will update you with the results.