Error Checking for Roon Update (ref#SHYUKW)

Support
1

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

There was an error checking for the update

Describe your network setup

Velop mesh network with room server hard wired

2

Do you have a Static IP address for the core ? I experienced a similar issue, but changing back to DHCP resolved the issue. I have no idea why.

3

I use a Velop mesh that reserves the ip based on the MAC address. When I revert to DHCP, it still gives me the error.

4

Hello @Andrew_Lightman,

Thank you for reaching Roon support.

We went ahead and enabled diagnostic mode for your account. It seems that the downloaded update file is corrupted for some reason. Please delete all related Roon files from the /tmp/ folder and restart the Roon services to start the new download.


04/29 07:48:17 Trace: [remoting/remotingserverv2] SENT NONFINAL DistributedBroker.UpdatesChangedResponse={ IsSupported=True WasJustUpdated=False Status='Downloading' HasChangeLog=False Progress=100 AvailableVersion={ MachineValue=205001528 DisplayValue='2.50 (build 1528) production' Branch='production' } CurrentVersion={ MachineValue=204901525 DisplayValue='2.49 (build 1525) production' Branch='production' } }

04/29 07:48:17 Debug: [appupdater] Update downloaded: 2.50 (build 1528) production /tmp/de198f09-6e09-416c-86c2-158bd3a5b7a6__RoonServer_linuxx64_205001528.tar.bz2

04/29 07:48:17 Trace: [remoting/remotingserverv2] SENT NONFINAL DistributedBroker.UpdatesChangedResponse={ IsSupported=True WasJustUpdated=False Status='Installing' HasChangeLog=False AvailableVersion={ MachineValue=205001528 DisplayValue='2.50 (build 1528) production' Branch='production' } CurrentVersion={ MachineValue=204901525 DisplayValue='2.49 (build 1525) production' Branch='production' } }

04/29 07:48:17 Info: [base/updater] Installing update

04/29 07:48:17 Trace: [history] loaded 50000 plays, 23497 have tracks, 13575 lib plays, 9922 non-lib plays

04/29 07:48:17 Trace: [base/updater tar stderr]

04/29 07:48:17 Trace: [base/updater tar stderr] bzip2: Data integrity error when decompressing.

04/29 07:48:17 Trace: [base/updater tar stderr] Input file = (stdin), output file = (stdout)

04/29 07:48:17 Trace: [base/updater tar stderr]

04/29 07:48:17 Trace: [base/updater tar stderr] It is possible that the compressed file(s) have become corrupted.

04/29 07:48:17 Trace: [base/updater tar stderr] You can use the -tvv option to test integrity of such files.

04/29 07:48:17 Trace: [base/updater tar stderr]

04/29 07:48:17 Trace: [base/updater tar stderr] You can use the `bzip2recover' program to attempt to recover

04/29 07:48:17 Trace: [base/updater tar stderr] data from undamaged sections of corrupted files.

04/29 07:48:17 Trace: [base/updater tar stderr]

04/29 07:48:17 Trace: [base/updater tar stderr] /usr/bin/tar: Unexpected EOF in archive

04/29 07:48:17 Trace: [base/updater tar stderr] /usr/bin/tar: Error is not recoverable: exiting now

04/29 07:48:17 Error: [appupdater] While installing update: System.Exception: update installer exited with 2
5

Thank you so much for your service. I backed up Roon and then reinstalled it from the Small Green Computer admin page. Then reinstalled the backup. All is good.

6

Hi @Andrew_Lightman,

Thanks for the update, we are happy to hear that everything is working as expected, enjoy listening to your music.

7

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