Error Checking for Update in Roon Software (ref#WL307G)

[HIROSHI_ICHINO]

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

Describe the issue

I made install USB from https://help.roonlabs.com/portal/en/kb/articles/rock-install-guide using Etcher. It looks working fine but I get the message "There was an error checking update”

Describe your network setup

Panasonic SwitchーM8eG PN28080K

[Carl]

This is typically when the device cannot reach Roon’s update servers …

We have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?

[connor]

Hi @HIROSHI_ICHINO,

@Carl is correct - this error presents when the update server is non-responsibe to your ROCK’s update request, most commonly because the address fails to resolve in time.

Try re-assigning DNS as suggested. If you use a VPN to each Roon, you’ll need to re-assign DNS there instead.

[HIROSHI_ICHINO]

Today I tried again without changing anything and worked fine! Maybe the server wasn’t working at that time? Thank you for your support anyway.