Error checking for update on MacBook endpoints (ref#HDE6PF)

Support
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Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I keep getting the message "There was an error checking for an update" on my MackBook (endpoint). My core (Mac Mini M2) updates without a problem but my two MacBooks - one running Sonoma and the other Tahoe won't update. I quit Roon and reopened it. I deleted Roon and reinstalled Roon. I restarted the MacBooks after reopening and restarting. I temporarily deactivated the firewall. Is there anything else I can try. Thanks Bill

Tell us about your home network

· My Mac Mini, and Node 2i are ethernet connected to my TP-Link AX55. No VPN. I have a Netgear switch but no extenders.

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Hello @William_Tabaka ,

Thanks for letting us know. I’ve activated diagnostics mode for your account, when you have a chance can you please let us know after you’ve used the affected remote for a few minutes? We will check to see if a log package came in after we hear back from you, thanks!

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Noris: I ran Roon from the affected remote (Macbook Air) a number of times the last few days. Thanks Bill

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@William_Tabaka ,

As a workaround, we can offer to just reinstall the app on your affected Remotes.

You can just go to

and download Roon from there. Then please just drag Roon to the Applications folder and replace with the old app.

Let us know plaese if that helped.

Thanks.

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Alex: Yes. With a fresh download the Roon app opened with the “latest version” on the MacBook. Do I need to do this every time I get: “There was an error checking for an update”? Is there a more permanent fix? Thanks for the help Bill

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Hello @William_Tabaka ,

Thanks for letting us know the fresh download worked. We still have not seen any logs come in to our server yet. Are you able to manually access your Roon logs from the affected device using these instructions, upload them to the link below, and let us know once uploaded?

https://workdrive.zohoexternal.com/collection/nocvrfc5b2ddab55140af8640f1d7ce13291e/external

Also, are you by any chance using Comcast? We have seen a setting called Comcast Constant Guard cause similar blockages in the past, as well as other firewall tools (Norton/Kaspersky/etc).

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Noris/Alex: I’ve uploaded the files from the MacBook M2 (I think). I do use Comcast as an internet provider. There is no other option at the moment.

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Hello @William_Tabaka
Would you kindly clarify does Roon isntalled under the admin account with the full access to the filesystem?

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Yes. As far as I know. I’m the only one on the network and there are no guest accounts on any of my my remotes. I think Roon, Qobuz, and Bluesound have full access to the file system.

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Hi @William_Tabaka,

You can verify this by accessing your macOS Privacy & Security settings > Full Disk Access > Ensure Roon is enabled. If it isn’t, you can add it to the list using the ‘+’ button.

Thank you! :folded_hands:

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Benjamin: It is enabled. I toggled it off and on as a refresh.

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Thanks for the confirmation @William_Tabaka!

We don’t have any immediate next steps or additional information to share at this time, and since redownloading the latest version of Roon helped you - the best next steps would be to resurface the issue if you experience it again.

It may be worth asking Comcast directly if you’re able to adjust the settings @noris mentioned above.

Otherwise, happy listening! :drum::musical_notes:

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