Error checking for update on version 1528 (ref#EM9C0B)

Support
1

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Error when updating to version 1528:

There is an an answer 'There was an error checking for an update'. I expected till now to see this issue corrected or a new version to fix it. All my tablets/smartphone show the same answer when updating.

Describe your network setup

PC running Roon server software

2

Hey @Fernando_Machado,

Thanks for writing in and sharing your report!

Based on your account admin, it looks like all your remote devices are running the latest version of Roon. The only device that needs an update would be your Nucleus running Roon Server - you mention you’re running Roon Server via a PC as well, are you able to move back over to your Nucleus and then:

  1. Navigate to Settings > About
  2. Click the option to install the update via your Nucleus

Let me know if this helps! If not, you may be able to push an update by first stopping Roon Server from running, and then rebooting your Nucleus. Let me know if this helps as well :+1:

3

This is the procedure I took.
The beforementioned message appears after download of the update. I’ve tried several times with all my equipment, including the PC.
Roon Nucleus is presently not connected in my other house, because here I am using the PC as the server (living in another alternate residence by now).
It has accepted all updates until now, the only existing problem being some frequent hanging/stopping while playing, showing an Internet issue - mainly when accessing high resolution (96 or 192 khz) pieces. The notebook PC has an Intel i5 processor from an old generation. It has a 1 GHz Wi-Fi connection to the web. The streamer is connected by ethernet cable.

4

Hello @Fernando_Machado,

We currently do not see your Nucleus server in our diagnostics data.

Can you please use the directions found here and send over a set of logs to our File Uploader? Once logs have been uploaded, please let us know so that we can check the server for your files, thanks!

5

Thanks for your reply.

I logged off and in the PC I have been using as Roon Server, and now it’s running the last update.

Concerning the problems with stopping play I described before, is there something that can be done? The answer when it stops is “Tidal media is loading slowly. This may indicate a networking or connectivity problem”. Then it advances to the next track, and stops again. Just now I’m playing a Flac 176.4 kHz track. As I mentioned:
The notebook PC has an Intel i5 processor from an old generation. It has a 1 GHz Wi-Fi connection to the web. The streamer is connected by ethernet cable.

Thank you again for your assistance.

Regards

Fernando A Machado
(From Portugal - Açores and Coimbra)

6

Hi @Fernando_Machado,

Thanks for the update!

Before anything else, I’d setup a direct ethernet connection from your PC running Roon Server to your primary router to eliminate your wifi connection.

From a recent diagnostic report, we see the following errors, leading to playback stoppage:

Warn: [Pro-Ject Stream Box S2 Ultra Coimbra] [zoneplayer/raat] Too many dropouts (>3s dropped out in the last 30s). Killing stream
Trace: [Pro-Ject Stream Box S2 Ultra Coimbra] [zoneplayer/raat] too many dropouts. stopping stream

I would also review your router settings, and see if you can allocate network priority to both your PC running Roon Server as well as your Streamer and see if that helps. :+1:

7

Thank you for your suggestion.
I will try an ethernet connection to the PC.

However the same stopping problem, mainly with high resolution music, used to happen in my other place with Roon Nucleus connected by ethernet cable (500 mHz speed router). Maybe there’s another reason.

I will soon report about my experience.

Regards

8

Hi @Fernando_Machado,
Let us know if you’re still seeing the playback problem when using an Ethernet connection. If the issue persists, we’ll be happy to dig deeper and explore other potential causes.