Error checking for update persists for 2+ months (ref#AB591I)

Support
1

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Indicates update available (version 2.0 - build 1324), but keeps saying 'error checking for an update'. Has continued for 2 + months

Describe your network setup

No network - laptop optic out to a DAC

2

Hello @alandingley,

Thank you for reaching Roon support and welcome to our comunity!

As a next step, let’s fully remove Roon from the windows and do a fresh install - do you have a recently saved backup?

in case if not please make a Backup of your current Roon Database.

After you uninstalled Roon, navigate to C:\Users\[*Your username*]\AppData\Local and delete all Roon folders:

RAATServer
Roon
RoonGoer
RoonServer

After a fresh install (download here), restore your recently saved backup to load your prior library settings.

3

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.