New to Roon. Started 14 day trial yesterday. Installed and set up Roon Server on my iMac, connected to Qobuz, and connected to my Roon ready Naim kit. Used for a few hours yesterday and all working well.
I’ve come back to it today, and all I can see in my library are my local music files - none of my Qobuz albums are visible. When I check the Servers menu section, it says Qobuz is not connected. When I try to login in to Qobuz again, I get a message “There was an Unexpected error, please check your account details (UnexpectedError)”. I have the same problem on my iMac, iPad and iPhone, and over several hours. I am logged in to the Qobuz app directly and this is working fine.
Is there a problem with the Roon connection to Qobuz? It all worked fine for me yesterday. Any other suggestions? Disappointing second day of my trial.
The server is my iMac Apple M1 running OS Sequoia 15.6.1 running Roon version 2.56 (build 1582)
Are you using your Qobuz account email (not username) to log in?
Did you reboot the iMac machine and retried?
Was your Qobuz account created directly with Qobuz or possibly through Apple?
Hi, thanks for your reply.
I created my Qobuz account directly with Qobuz. I am trying to log in using my Qobuz account email, without success today.
I haven’t tried rebooting my iMac yet, but will try later. I have restarted the Roon app, but no change. Also, I am failing to login to Qobuz via the Roon app on my iPhone or iPad, both of which, like the iMac, were connected to Qobuz and working fine yesterday evening.
So before I tried rebooting the Roon Server (iMac), I decided to check a couple of other things. I run a VPN on my iMac (Express VPN) connected to a UK server (my Qobuz account is registered to the UK). I also run Moonlock security software, and this has a feature that allows you to block connections to sites in particular countries (e.g. Russia, China). I turned both of these off, and tried to reconnect to Qobuz, and the connection was successful. So it seems that one of these services was perhaps conflicting with Qobuz. That said, both were switched on when I first set up Roon and connected to Qobuz, and I hadn’t changed any settings.
The good news is that I am back connected to Qobuz and can now explore Roon more fully during my trial. If I decide to continue with Roon, I will probably invest in a Nucleus and have a dedicated server, in which case the above issues will be avoided.