Error "Decompressing data! Corrupt installer?" on Windows 11 during Roon installation (ref#7S37OB)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I cannot install Roon on my Windows PC - gives the error message "Error decompressing data! Corrupt installer?" After reinstalling my Windows 11 Pro operating system, I tried to reinstall Roon controller and got this error message. Roon installed and worked fine before I did the clean install of the operating system. What should I do? Roon version 2.62 (build 1641), windows 11 pro, roon nucleus.

Tell us about your home network

· Arris surfboard (sb8200), Netgear Orbi Mesh (router and two satellites)

2

Hi @Mark_Fink,

Whilst waiting for Roon Support to follow this up for you, can I suggest deleting the downloaded Roon Installation file … RoonInstaller64.exe and redownloading it from the Roon Download site, see link below…

3

Hello @Mark_Fink ,

Thanks for reaching out to us.

In this case we’d recommend you to redownload Roon from our official web site:

.

Also, please make sure to disable any protection software on your windows machine during installation if you have any.

let us know please how it goes.

Thanks.

4

The installation was being impeded by an overaggressive virus protection program. I turned it off and the file downloaded and installed flawlessly. Many thanks!

5

Hello @Mark_Fink
Thank you for the update. We are glad to hear that everything is running as expected. Enjoy your music.

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