Error downloading large FLAC playlist (ref#6TKHLQ)

[Gav_Morriss]

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Error trying to download large FLAC playlist

Describe your network setup

This is not a network issue

[benjamin]

Hi @Gav_Morriss,

Thanks for writing in, although in the future we kindly ask that you submit a proper support ticket by filling out the typeform properly. Please select the option that best matches your specific issue type instead of simply selecting “other”, as this form was created to help diagnose issues while gathering information and it will allow the support team to be able to best assist with your specific issue type. Thank you!

@Gav_Morriss

Describe the issue

Error trying to download large FLAC playlist

Can you share the specific name of the playlist? Are you over stable wifi when you attempt to download it?

With that, can you please share a screenshot of the internal storage space within your Arc settings?

Thank you!

[Gav_Morriss]

Hi Benjamin,

WiFi is stable, I have no network issues. The playlist download fails immediately for my larger playlists. They are smart playlists. I downloaded two smaller ones successfully, one with 633 tracks and one with 733 all hi-res tracks.

The playlists that fail immediately to download are ‘All FLAC tracks SP’ that has 15928 tracks and ‘All ALAC tracks SP’ that has 7741 tracks.

Thanks,
Gavin.

[Gav_Morriss]

Adding ARC storage info. I manually calculated the space needed and I have plenty of storage.

[benjamin]

Thanks for the screenshots and the follow-up information @Gav_Morriss! We’ll need to discuss this case with our Arc development further.

We’ll be in touch once we get feedback from them on your case. Thanks for your patience in the meantime!