Error 'invalidrecaptcha' on Roon ARC app for iPhone (ref#VUQ66I)

Support
1

What is the operating system of your Roon Server host machine?

· Roon Optimized Core Kit (ROCK)

What kind of device are you using to perform the login?

· iOS

Where are you trying to login?

· I can't log into Roon ARC

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I cannot switch to a different device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 17;15 gtm +2

Describe the issue

When i try to use arc app on iphone im geting error invalidrecaptcha

Describe your network setup

Ap ubiquity switches ubiquity router mikrotik hexs

2

Hi @Radoslaw_Goscimski,

Are you still seeing this issue? We recently resolved a related issue, so it may already be cleared up on your end, please let us know if this is the case. If you are still seeing it, I would suggest checking your DNS settings.

We have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS.

3

checked it’s working now

4

Great to hear, @Radoslaw_Goscimski.

These upstream problems have been stabilized and you shouldn’t encounter this problem moving forward. That said, please reach here out if you have any issues.