Error linking paid Nugs account to Roon (ref#PG9R4H)

[Ryan_Kelley1]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I have a previously existing paid Nugs account that I have been attempting to link to Roon. Unfortunately, I receive an error when I attempt to do so. A red box indicates that I need to upgrade my account. My Nugs account is paid up and current. Am I missing something regarding the linking of my account to Roon?

Tell us about your home network

· Roon Server is running on Nucleus Titan, which is connected via ethernet to NetGear switch. Synology WRX560 router is connected to Surfboard SB8200 modem.

[Suedkiez (Just a fellow user like you)]

@Ryan_Kelley1

Am I missing something regarding the linking of my account to Roon?

I don’t think so:

@jamie

If you’re already a nugs subscriber, head to Settings > Services, sign in with your nugs credentials, and you’re ready to explore

[benjamin]

Hey @Ryan_Kelley1,

Thanks for bringing this to our attention! Some good news here - we actually just pushed another hot fix that should get you all sorted out:

Roon 2.62 is Live!

Hey Everyone, We’re rolling out a small follow-up release to smooth out a few nugs-related issues that surfaced after 2.61. If you cancelled nugs but your subscription was still active until the end of the billing period, Roon could fail to recognize it correctly, meaning you couldn’t use nugs in Roon during that time. This is now fixed. We also cleaned up a couple of regressions around nugs browsing and UI: the “Fans also listened to” page should load nugs shows again, and the nugs toggle in …

If you could please update again, that should help. Let us know if you’re successful afterwards, thank you!

[Ryan_Kelley1]

This worked. I’m all set. Thanks @benjamin !