Error loading operating system after trying to update ROCK

Gabriel_Weber · October 30, 2019, 10:51am

After months of use without any problems, the NUC can not start.
After updating the ROCK OS (or trying to through the ipad), the NUC is not able to start.
“error loading operating system” appears on the screen

How can I fix it?
Thank you

Geoff_Coupe · October 30, 2019, 11:09am

I’ve moved your question to the Support category of the forum where it will be seen, and responded to, by a member of the Support team.

dylan · October 30, 2019, 11:19am

Hi @Gabriel_Weber,

Are you able to access the Web UI? If so can you share a screenshot?

Gabriel_Weber · October 30, 2019, 12:03pm

Unfortunately I can’t access the WEB UI
The NUC is not recognized by other PCs or the IPAD application
I connected an external screen to the NUC an the error line appears

Henry_McLeod · October 30, 2019, 1:32pm

Without the UI, your best option assuming your SSD is OK is to reload ROCK from scratch and restore any backups you have.

Gabriel_Weber · October 30, 2019, 2:16pm

Think I resolved the problem without re- installation
went to F2 key during boot and select the SSD drive
and everything seems to be OK

Thank you

system · November 1, 2019, 2:16am

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