Error loading TIDAL page

Support
#1

Core Machine
Roon 1.8(795), Small Green Computer Linux music server.
NAS library plays within Roon with no problems.

Network Details
Xfinity router (works flawlessly with other WiFi devices). Roon core and NAS directly connected to router via Ethernet cable

Audio Devices
UltraRendu

Description Of Issue
Error Loading Page message is displayed every time when opening TIDAL “What’s New”/“Tidal Rising” and TIDAL playlists are empty.

I’ve tried rebooting my core server, powering off my iPhone and logging in/out of TIDAL with no change.

The TIDAL iPhone App works great.

Please let me know if you have a fix.

#2

Hey @greg_keil,

Thanks for letting us know of this right away. I’m sorry about the trouble. When you say “Error Loading Page message is displayed every time when opening TIDAL “What’s New”/“Tidal Rising” and TIDAL playlists are empty.”, does this happen on your remote device? What device is it? Does it happen on all Roon devices?

#3

Yes the error message is on all of my remote devices.

#4

The remote devices is my iPhone that I use to operate ROON.

#5

I resolved the problem by:

Log-Out of TIDAL
Reboot ROON Core
Log-In to TIDAL
Then; Open MySonicTransporter GUI and click on:
“Manage/Apps/Clear Roon Server Cache”.

TIDAL is now back to normal!

Regards,

#6

I resolved the problem by:

Corrected instructions with a revision to the last step:
Log-Out of TIDAL
Reboot ROON Core
Log-In to TIDAL
Then; Open MySonicorbiter GUI for my SonicTransporter music server and click on:
“Manage/Apps/Clear Roon Server Cache”.

TIDAL is now back to normal!

#7

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