Error logging in due to Invalid Recaptcha (ref#CNGB0F)

Support
1

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into the Roon app

Describe the issue

Error logging in: InvalidRecaptcha

Describe your network setup

Synergistic Research router and switch, tp link modem

[Moderator removed image with private information, please remove the information from the image and repost.
2

Hey @clarko,

Thanks for writing in! Based on your account information, it looks like your Roon Server machine is running an outdated version of Roon: 2.0 (build 1413) production, we’re currently on build 1442. I’d first upgrade to the latest version of Roon and Roon Server, and let me know if you’re still having issues logging in.

We’ll be monitoring for your results :+1:

3

Benjamin-

I have confirmed that I’m on version 1442. I have reset the Roon server and database on my Grimm MU1 and I’m still getting the same error message when I log in.

4

Hi @clarko,

If this is an iOS Roon Remote, then please try disabling any Content Blockers:

  1. Go to Settings
  2. Tap Safari
  3. Tap Extensions
  4. Tap to turn off listed content blocker

Then, navigate to the Roon accounts page in Safari on the same device and try to log in there. If that login is successful, sign back out from the accounts page.

Then open Roon and attempt to login again.

Please let us know if this helps.

6

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into the Roon app

Describe the issue

Trying to contact Benjamin or Connor

Describe your network setup

Synergistic Research switch and router, tp link modem, Grimm MU1 streamer / server

7

@clarko, I combined your posts. Please do not post duplicate requests as it tends to slow the process for providing support.

8

Hi @clarko,
Were you able to try out the steps @connor mentioned above?

9

Daniel-

I followed the instructions but no luck - I’m still getting the error InvalidRecaptcha message when I try to log in. I have deleted and reloaded the Roon app and changed my password and that didn’t help either

10

Hi @clarko ,

Do you by any chance have any other devices you can try to log in with? What happens if you try to temporarily set another default browser on your iOS device and try to relogin?

11

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