Error message "Too many failures" when trying to play music from TIDAL

Support
1

Roon Core Machine

Nucleus
Network Details

Audio Devices

Simaudio Mind

Library Size

probably a few thousands

Description of Issue

I have both Tidal and Qobuz. When I try to play tracks from Tidal I get a message … “too many failures”

2

did you miss the caption “Network Details”? If so, kindly edit or add that bit of information, as it is likely to be involved with your failures.

Not a Roon employee, BTW. Good luck getting restarted.

3

Thank you for the suggestion. I will add accordingly.

4

Hey @Harold_Jones,

Thanks for getting in touch and letting us know of the issue you ran into :sweat:

We’d love to help. As a first step could you please:

  • log out of TIDAL in Settings → Services
  • reboot your Core (turn off, unplug for a couple of minutes, plug back in and turn back on)
  • log back into TIDAL in Settings → Services

Thanks in advance :pray: