Error message: Upgrade your TIDAL account (ref#LFMQJR)

Support
1

What is the operating system of your Roon Server host machine?

· Windows

What kind of device are you using to perform the login?

· Windows

Where are you trying to login?

· I can't log into TIDAL or KKBox

Have you been redirected to the Tidal/KKBOX login page in your browser?

· No

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I cannot switch to a different device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· error upgrade your tidal account my account is fully subscribed 17 .08 gmt

Describe the issue

error message upgrade your tidal account

Describe your network setup

have no idea

2

Hey @Bernard_Gould,

Thanks for writing in! We’re not seeing any Tidal account currently associated with your Roon account, so I’d try rebooting your server machine and re-syncing your Tidal account again.

If that doesn’t help, see if clearing your Tidal cache on your server machine helps:

  • Exit out of Roon
  • Find and open your Roon database
  • Navigate to Roon/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon and verify if the issue still occurs

Thank you!

3

Hi @Bernard_Gould,

The most recent account diagnostics to reach our servers indicate that a Tidal library has now fully synced with your Roon account.

Are we correct in assuming that you’ve resolved this issue behind the scenes? We’ll keep this thread open for an additional day in case you require further assistance. Otherwise, feel free to allow it to auto-close, and happy listening.

4

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