· I'm having trouble with Roon ARC
· I can't log into ARC but I can log into Roon
Uninstalled ARC and completed a hard reset on iPhone. Reinstalled ARC directed to login. Login initiated followed by error message, Something went wrong. Only a problem on one iPhone.
TP Link AX11000 router 1GB Ethernet connection
Hello @David_T ,
Thanks for reaching out. I am not seeing your Nucleus One as having a valid IP address, can you please try to perform a full reboot of your router (unplug, wait 1 minute, power back on) and the Nucleus One as well (press power button once to turn off, wait for light to turn off, unplug, wait 1 minute, plug back in + turn on). Does that help with the issue ?
Thanks so much for reaching out. I followed the steps outlined in your email. Can you see my IP address now?
Thank you.
The problem persists.
· I'm having trouble with Roon ARC
· I can't log into ARC but I can log into Roon
I can't sign in Roon ARC on iPhone.
I was able to sign in to Roon itself using either WiFI or Cellular, but when it comes to ARC, no matter which connection I tried, after cleaning up cookies, turning off Private Relay, Hidden IP, etc. it just doesn't let me log in.
Tried both Cellular and WiFi, which has Roon on the same network. Roon is set up with Tailscale on Linux and has port set to 0.
Several days have passed now, I have not received any additional communication from anyone. Is someone still assigned to assist me? Thank you.
@chimmy ,
Hi Chimmy,
I’m a volunteer and more than happy to try my best to assist but these problems can become very involved as you’ve seen. One request that I would have of you is would you mind completing an official support request so your information is structured here. The form also asked additional questions that I or another volunteer might have overlooked. These threads tend to get long and the forms saves time when reviewing your thread for critical information. Hopefully together we can get this thing resolved before support technicians chime in.
· I'm having trouble with Roon ARC
· I can't log into ARC but I can log into Roon
I can't sign in Roon ARC on iPhone.
I was able to sign in to Roon itself using either WiFI or Cellular, but when it comes to ARC, no matter which connection I tried, after cleaning up cookies, turning off Private Relay, Hidden IP, etc. it just doesn't let me log in.
On my iPhone the browser in use to log in is Safari. I was able to verify it after cleaning up Safari's website data. And I tried signing in on both 4G/5G and WiFi. At the beginning I saw the same sign in screen as Roon's, but afterwards it was as if ARC couldn't render the signin token correctly, and always showed me this screen saying "Something went wrong".
I also tried signing in both by clicking logged in account and by providing my account name and password from the beginning. That didn't matter - I still got the "Something went wrong" error.
WiFi is through a Buffalo router WNR-5400XE6. I have a Linux machine wired to the router. Other devices on the network could all connect to Roon without any problems.
Only ARC failed, regardless I am on WiFi or Cellular network. My default IP is in Japan but I have also tried VPN on other countries to no avail.
Hi @Singleton, thanks for the reply. I filled in the form you linked and realized it’s the same one I had yesterday, so now it seemed I have duplicated topics here. I tried to provide more details in the latter one. Sorry for the confusion.
@chimmy ,
Thanks for providing a great deal of detail. Your final line stands out regarding the location of your IP. With Roon you can download and install the app from anywhere if you rely on streaming services rather than a local library and are willing to forego your bookmarks, tags and history.
Roon ARC having been developed for mobile devices doesn’t initiate in quite the same way. You must make your initial Connection to your homes WIFI network. From that point on WIFI or cellular networks are optional. If you’re heading to your car insuring that WIFI/cellular/BT are active prior to beginning your drive are fundamental best practice steps.
Should you be outside of your home network and install or re-install Roon ARC you will not have the ability to establish or re-establish a connection with your server. The exception being if you have installed Tailscale on your network.
That said, from viewing your image and as you’ve said “you haven’t been able to login.” You could try downloading a second browser i.e. Firefox and going to your phone settings and type the word “default” then switch your default browser to Firefox temporarily then give it a try again.
If that doesn’t resolve the login issue Apple mobile devices automatically clear application cache upon restart. Power off your device and then after reboot try it once again. Should that fail you can perform a hard reset and of course you can uninstall then install the app in you have true access to the local network.
These are my observations when using Roon ARC others or Roon Support may have additional information and or corrections.
@chimmy ,
No worries at all Chimmy I was just trying to make sure that we were both following support guidelines. Sorry to hear of your difficulty. I’m hoping that I as well as others can help.
Hi @Singleton thanks for the detailed instruction. Before posting here I have looked up many posts online, which cover most of your suggestions, but none of the steps quite worked for you. I was hoping the support could look into my advanced diagnostics.
From this post I already checked that ARC and Roon are both on the production version:
From this post I tried to change my default browser to Chrome, Firefox and Arc browser (not Roon ARC), although I have also read somewhere that regardless of the selection, Roon ARC always uses Safari to authenticate. I cleaned up the cookie, history and data of each browser, but all still gave me “Something went wrong”.
In that post @connor also suggested “logging into ARC when connected via cellular data instead of WiFi” and “reinstalling the app”, which I tried numerous times but had no luck.
I’ve tried Roon ARC from both the US and Japan App Store, connected to Cellular and WiFi, turn on and off VPN, restart the device, turn of iCloud Private Relay, etc. but still ran into “Something went wrong” all the time. I would appreciate if someone can take a look at the log and help me through this, thanks.
Hi @chimmy,
Are you using an enterprise-grade proxy server for your phone or RoonServer’s internet connection?
The request to login servers is failing for an unspecific reason in diagnostics. Have you disabled all content blockers in Settings → Safari on this iOS device?
· I'm having trouble logging in
· I can't log into Roon ARC
Login fails for ARC, no error message, just choose account… 'oops something failed'.
Roon app login fails ‘looking for your Roon server’.
Not sure what’s up.
Comcast / Xfinity network
Hey @walter_suman,
Thanks for writing in and sharing your report! Welcome to the community as well - we’re excited to have you here, but also apologize in that it’s an issue that prompted your recent visit.
Are you having issues with your Roon Server machine at all? The reason I ask, we’re not seeing any active devices tied to your account. Can you set up a simple, direct ethernet connection from your Roon Server machine directly to your primary router and see if your issue persists?
If it does, please fully remove Arc from your mobile device and perform a fresh reinstall over a stable network. Let’s also give your router a reboot as well.
If your issues still persist, could you please use the directions found here and send over a set of Roon Server logs to our File Uploader?
We’ll be on standby for your reply, thanks! 
Well, I don’t have any hardware. I thought I could access content through a virtual machine via the ARC app.
Am I mistaken?
HI ihave the same problem with my Iphone 14 pro, but i have iPad mini and iPad air, both works with Roon Arc fine! in the same wifi network, how it’s possible?
Hi @connor thanks for looking into this. I had all extensions disabled in all previous attempts but still couldn’t get past “Something went wrong”.
I don’t have any proxy server set on my iPhone (wireless), the Linux machine where Roon Server lives (wired), or any device on my home network I believe. I used to have my Pi-hole on as a DNS server, but it’s been physically detached since I tried to resolve this login issue. I also couldn’t log in to Roon ARC using 4G or 5G, which to my best knowledge shouldn’t be interfered by any setting of my home network.
I got another odd data point. I have an iPhone for work with mandatory VPN (not Tailscale) on all the time. Yesterday I had it connected to my home WiFi, downloaded Roon ARC from App Store Japan, and tried to login. It actually let me do so and connect to my Roon Server, with VPN on the whole time.
This at least indicates that Roon Server can be connected, and the bottleneck is the login step on the client devices. But at this rate I also don’t have a clear idea of the right network/browser setting to make it work on my personal iPhone. I tried my personal iPad too and it failed to login the same way.
One last clue I have is every time I tried to login, I got a security alert email saying “New sign in detected”. But it also says “If this was you, you don’t need to do anything” so I don’t think it’s blocking me.
Thank you again for all the time and efforts.
Hi,
My question has not been answered. Aside from an initial response likely prompted by Roon customer support, no one has moved forward with my request for help with this issue.
