Error message when logging into Roon website (ref#KXD3K0)

[Lyall_Johns]

Affected Product

Roon

Roon Issue Category

Description of Issue

I’m trying to login to Roon website in order to Improve an Artist Image. When I enter my ID and Password I get an error message saying there’s an invalid recaptcha or some such.
No Captcha was presented to me to verify.
So I can’t log in.
Please check your Website login process.

Roon Server Platform

Linux (NAS/SonicTransporter/Antipodes/Ubuntu/etc.)

Linux Server Type

Roon Server Specifications

My server is not the problem

Connected Audio Devices

My audio devices are not the problem (sigh)

Home Network Details

Nothing at home is the problem

Screenshot

[fietser]

Seems to be more frequent.

Cannot sign in ReCaptcha error, QNAP Core, iPad remote

Roon Server Machine QNAP TS 464 FW 5.1.4 8MB. SSD for Roon Server. Networking Gear & Setup Details Eero pro 6 router no switch, QNAP NAS connected via Ethernet. Connected Audio Devices iPad via WiFi, Sonos arc WiFi. Number of Tracks in Library approx 30K. Description of Issue Roon remote cannot login, either ReCaptcha error or selecting ‘sign-in’ does nothing, was working fine previously but NAS has been unplugged for about 4 weeks. Core is installed on separate SSD on QNAP Versio…

[Suedkiez (Just a fellow user like you)]

In several previous cases this was caused by some kind of network blockers, like Pi-Hole or blockers in the browser

[Lyall_Johns]

Thanks for that. Good advice.

I was using Brave and its Shields were up.

Lowered the Shields and was then able to log in.