Using Roon Rock installed on a NUC connected directly on (the main) Google Wifi router. I have 3 other Google Wifi points in the house, very strong network without problems but with the M11.
Never had much problems running Roon for streaming to my Pixel 3 phone either (with DragonFly Cobalt) although apparently because it is Android I can’t get MQA nor HiRes to my ears with Roon, for that I have to use another app… A bit of a shame, I wish Roon would work better on Android devices.
Device setup is default (no MQA), nothing special.
I think you should do your own tests with Fiio M11 (and Pro) defects will be obvious.
I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.
However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.
First, can you please reproduce the issue once more and note the time at which the error occurs as well as what track is playing. Then respond here with that time and track, and I’ll make sure we review the diagnostics related to that timestamp.
A similar error occured 2 days ago accordind to Roon history list, today is Thurday 9th so that would make it Tuesday I guess, time was 21:43 EST (New York) time. The exact time is in the screenshot as well as the error. It mentions Roon Radio, I believe several previous errors (not sure if all) occured using Roon radio.
The music was iterrupted but I was able to resume after, which is a progress!
Now that I have the timestamps, diagnostics have been enabled on your account. The next time your Core is active a diagnostics report will automatically be generated and uploaded directly to our servers
Once that’s been received, I’ll be sure to update this thread and pass the diagnostics over to the team for further analysis.
I wanted to let you know that the team has reviewed the diagnostics report and we are bringing our findings to our meeting with the senior development team this week. In order to have a full, clear report for the team, I was hoping you could clarify a prior comment:
Are you able to see Roon on the Google Play store on this device? What does it show when you try to download Roon from there? Can you share a screenshot?
No Google Play on Fiio Android devices for whatever (possibly comercial ) reason. Instead they have Fiio store which proposes various music apps, including Roon and if you get the app APK store. In both cases the Roon version cannot run on M11 devices, I believe this is since 1.7 release. This issue has been discussed of your forums and that is how I got the link to the 1.7 app.
It would be nice to get the Roon app from their store to automatically get updates…
I spoke with the team about this some, and we wanted to change up our troubleshooting methods a bit. The main thing that caught our attention was this:
It seems like this is a bit more widespread than just the Fiio, correct? How often are you using the Fiio compared to the other devices? Are you able to regularly see these types of issues on these other devices now?
Can you give some additional details about the Core machine? What NUC are you using?