Error prompt during login (ref#LY3Q1O)

Support
1

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into the Roon app

How can we help?

· None of the above

Other options

· Other

Describe the issue

It always prompts an error when logging in.

Describe your network setup

The network settings are all normal, but there is always an error prompt when logging in, whether on the mobile or the computer

2

Hello @12398781 ,

Welcome to the forum and thanks for reaching out. Can you please confirm the country that you are trying to sign in to Roon from, is it from China? If so, do you have a router-level VPN? Please note that if you are in China and are impacted by the Chinese firewall, you may have issues using Roon services, please refer to the below guide for more information:

3

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