Error retrieving account information in Roon

Support
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Core Machine (Operating system/System info/Roon build number)

Win 10

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Ethernet

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

USB, Nuprime IDA-16

Description Of Issue

Find this error message in setting/account Tab “Can not retrieving account information in Roon”.
Can not find my favorites in Tidal Tab. In setting/services Tab, shown “Signed in sucessful with my Tidal Account”

It happened many times recently. Sometime it can back to normal after working 1 or 2 hours. Sometimes I reconnect my Tidal Account in Roon and can work normal again, and sometimes can not.

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Hi @Johnny_Fu,

Can you describe your networking setup?

Is there any change if you disable any firewall or antivirus running on the Core machine?

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I disable the firewall and still the same.

I click the “Reload” at “Account Page”, only 1 time can show my information with about 20 try.

My location is ShenZhen/China.

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I have upgrade to build 528 this morning. And still the same situation.

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Hi @Johnny_Fu,

We recently changed how our login with TIDAL works. If you sign out and then back in again is there any change?

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It’s diffcult to login again after sign out from roon software. At the same time, I can login my account in web site easly.

However, roon work normal since last Monday. I can recieve my account information every time when the first time start roon software. Tidal service work normal also. But same error happens when I try to renew my account information again. I need to restart my computer and run roon again, then everything back to normal again.

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Hi @Johnny_Fu,

Can you share a screenshot of the error you’re seeing the next time this happens?

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