Can’t see my account info in the Mac client:
First symptom was that I could not log into my Tidal account, but I suspect these things are connected?
Mac client, v 1.2 build 142
Linux server, v 1.2 build 142, 64 bit
Have you tried to reboot the Roon Core ?
1 Like
I have the same account error, and the same Tidal login error.
I have tried rebooting the PC several times.
My internet connection is working fine.
Roon 1.2 build 147 stable 64 bit
@Deon_Greeff ---- I would like to get a copy of your logs over to our developers and will be contacting you via PM shortly with instructions on how can upload them to our servers. Thanks!
-Eric
Hi Eric, yes I sent them some days ago.
OK, I have sent you the log files as instructed below.
Name is DeonGreeffLogs.zip
Running on fairly high performance SilentPC. Plenty of HDD space and memory.
Inline image
@Deon_Greeff ---- Thank you for confirming, very appreciated. I took a ticket out this morning when I saw you had responded and bumped the priority up so our developers would have a look at you logs right away.
Based on the log analysis we are seeing a fair amount of network errors. Can you please confirm if there is any other applications or programs running in the background of your core machine? Things like antivirus programs, active firewalls (including the ones built into the OS), etc. Anything of that nature. Thanks!
-Eric
Hi Eric,
The only things I can find that access the network are:
- McAfee LiveSafe
- Google (google drive etc.)
- Skype
All the above have been installed on my PC for more than a year and have worked fine with Roon.
Streaming video works fine too, and I can’t see any network issues.
Thanks
Deon
@Deon_Greeff ------ Thank you for your feedback, your input is greatly appreciated. I would like to get a better understanding of your setup and would also like you to run a small test for me. Please see below. Thanks!
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Can you please describe, in detail, your current setup. OS? Gear? Typology?
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I see that McAfee LiveSafe is an antivirus software. Can you please disable this software and see if you still encounter the same issue?
-Eric
Hi Eric,
Much of this information is shown above in the screen cap I took of my system: Windows 8.1 Pro, memory, processor, etc. is all above. Please refer to the screen cap.
Everything was working fine until recently, and no changes have been made to my hardware of software.
Hardware:
Quiet PC IcePipe A40 Silent Computer
Case
Nofan CS-80 Fanless Computer Case
Motherboard
Gigabyte GA-Z87X-UD4H Motherboard
Processor
4th Gen Core i7 4770T 2.5GHz 45W HD4600 8M Quad Core CPU
Memory
16GB Corsair 16GB (2x8GB) XMS3 DDR3 Memory
CPU cooler
Nofan CR-95C Copper IcePipe 95W Fanless CPU Cooler
Power supply
Nofan P-400A Silent 400W Fanless Power Supply Unit
mSATA boot drive
None
First drive bay
240GB KingSpec Challenger E3000-240 Enterprise Grade SATA 3.0 SSD
SOtM SATA SSD/HDD/ODD Electrical Noise Filter II (1 of 4)
First 5.25" drive bay
LG BH16NS40.AUAU10B SATA Blu-ray and DVD Rewriter, OEM
SOtM SATA SSD/HDD/ODD Electrical Noise Filter II (2 of 4)
Second 5.25" drive bay
4TB Hitachi Deskstar 7K4000 3.5in HDD, 7200 RPM (1 of 2)
GUP Japan Smart Drive Classic SATA HDD Silencer (1 of 2)
SOtM SATA SSD/HDD/ODD Electrical Noise Filter II (3 of 4)
Third 5.25" drive bay
4TB Hitachi Deskstar 7K4000 3.5in HDD, 7200 RPM (2 of 2)
GUP Japan Smart Drive Classic SATA HDD Silencer (2 of 2)
SOtM SATA SSD/HDD/ODD Electrical Noise Filter II (4 of 4)
RAID (Redundant Array of Independent Disks)
RAID 1 Mirrored Drive Configuration (choose two identical drives)
PCI slot
SOtM tX-USBexp Audiophile-quality PCI Express USB Card
Operating system
Windows 8 Professional 64-bit
Keyboard and mouse set
Gigabyte GK-KM7580 Wireless 2.4GHz Multimedia Keyboard and Mouse set
OK, got it working now.
It seems that it was the McAfee firewall. It already had Roon listed as Allowed but I set it again, rebooted, and now everything works fine. Strange.
Thanks for the tip.
Deon
Happy listening!