Error signing into Roon and Qobuz playlist not playing (ref#55DN5L)

[cyberchaz]

What is the operating system of your Roon Server host machine?

· MacOS

What kind of device are you using to perform the login?

· Mac

Where are you trying to login?

· I can't log into Qobuz

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I cannot switch to a different device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· "error loading page" 9;38AM

Describe the issue

when signing into Roon, there is a red error message. My Qobuz does not play my saved lists through Roon.

Describe your network setup

Comcast Router.......everything in the house runs great, except Roon/Qobuz.......and qobuz is fine independently on its own app.

[Suedkiez (Just a fellow user like you)]

Can you just not play the saved playlists and there is an occasional, red “error loading page” message? If so, this is probably the current known issue announced here:

Qobuz Playlists Unavailable in Roon [Roon/Qobuz Aware, Ticket In]

Hi everyone, Qobuz and Roon are aware of an issue affecting Qobuz playlists in Roon and are working together to resolve it. What’s happening: Navigating to Roon → Qobuz → Playlists shows an empty page. Navigating to Roon → Playlists → Qobuz Playlists displays some Qobuz playlists, but might not display recently created Qobuz playlists. Navigating to Roon → Qobuz → New Releases may intermittently show a red error message, even if the page loads. Playlists created within Roon that include Qob…

If you actually cannot log into Qobuz at all, it might be a different issue, but your description doesn’t really read as if you can’t log in at all.

[benjamin]

Hey @cyberchaz,

Thanks for writing in and for sharing your report! Based on your description, it sounds like @Suedkiez may be correct in the above response.

Let us know if this is the case, or if there are other issues occurring as well.

Thank you!

[connor]

Hi @cyberchaz,

There’s a fix undergoing testing in the #earlyaccess track for the underlying issue with Qobuz Playlists. The fix should also resolve the erroneous flashing red connectivity popup error.

Please see the main tracking thread posted above. If you need instructions for migrating to Early Access, see here:

Roon Early Access Program

This fix will eventually be released into a Roon update. Thank you for your patience.