[Error when checking for Roon server update] (ref#7H4VYR)

[Cosmin_Batica]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· I see something else

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Roon Optimized Core Kit* (ROCK)

Select any of the following components that are present in your local network setup

· *Mesh networks*

You mentioned a mesh network in your setup. Certain common mesh networks might require slight reconfiguration to support Roon.

· None of the above

Describe the issue

When I'm trying to connect to Roon it asks for update the server, but there is always an error checking for an update

Describe your network setup

Deco Network - Mesh

[connor]

Hi @Cosmin_Batica,

According to diagnostics, this ROCK has updated to build 1442 and is currently online. However, we want to determine the underpinning issue with automatic updates.

It’s usually the case that the address from which RoonServer pulls the update is failing to resolve.

First verify the DNS server assigned in your router settings is reliable. We generally recommend Cloudflare (1.1.1.1).

If that doesn’t help, then please post a screenshot of the ROCK’s web admin page.

We’ll proceed from there.