Error with Daily Mixes, playback stops after 20 seconds (ref#LXR2TH)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· App interface looks or behaves oddly

Tell us what's going on

· try to play my daily mixes and error message says too many errors. Or it plays about 20 seconds and quits. Qobuz plays fine or any albums in library. I have powered off nucleus rebooted modem and apple controller. all cables and network seem to be working fine

Tell us about your home network

· all good Comcast controlled by Deco mesh system all rebooted and reporting good

2

Hello @Sam_Presley

Thank you for reaching Roon support.

I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

3

Hello @Sam_Presley,

Just checking in on this. Were you able to reproduce the issue again and note the exact time it happened? If you send that timestamp over, we can review the diagnostics around that moment and dig in further, thanks.

4

Was not able to reproduce but changes a setting from fast to auto and all is well for now. Thank you for checking on me.

5

Hello @Sam_Presley ,

Thanks for keeping us updated, and happy to hear the issue is resolved on your end!