Error with Esoteric K-03 in High Speed 2 Mode (ref#ESYGNV)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has *no problem*, it's only my other Zone.

How is the affected Zone connected to your RoonServer machine?

· Cable (USB, HDMI, SPDIF, etc.)

Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?

· Connected directly to my RoonServer machine

Does the device show up at all in Roon Settings -> Audio?

· Yes, it shows up there, but it isn't Enabled

Does the "Enable" button unlock the Zone?

· I can Enable the Zone, but the Zone disappears

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Multiple output types are affected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· 27 feb, all tracks

What are the make and model of the affected audio device(s) and the connection type?

· Esoteric K-03, USB

Describe the issue

I have an Esoteric K-03, it has 3 modes : normal, high speed 1 and high speed 2. Roon works fine with high speed 1, but when i swtich to 2, roon gives me an error that it lost control of the device.

Describe your network setup

ethernet, switch, then router

2

Hi @rawiabouleila,
Welcome to the Roon community. Thanks for reaching out to us to ask about this issue. In the user manual for your Esoteric it says that high speed 1 and 2 need specialized drivers installed on the computer before connecting the esoteric.
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Did you install those drivers before you connected the Esoteric?

3

Hi,

Yes drivers for windows and Apple were installed on each machine respectively according to manual while the Esoteric was not connected. Then operating system was left to start adequately.

Both operating systems produced the same results with playback from Qobuz and Tidal directly under Exclusive Mode (without Roon). Playback was ok under normal setting. HS1 and HS2 played resolutions up 92 and skipped at higher resolutions.

Then upon installing Roon, HS1 worked great up to 176.4 and I did not test higher rates. HS2 (asynchronus) with Roon returned an ertor stating that “Roon lost control of the device” and hence my message to support.

Thx.

Rawi

4

Hey @rawiabouleila,

Thanks for the confirmation!

If you’re running into playback issues outside of Roon, it may be worth troubleshooting your local network connection. Have you tested using different cables with the K-03?

I’d also simplify your network chain - get a direct ethernet connection from both the endpoint as well as your Roon Server to your primary router. Bypass all other network gear temporarily.

I’d also temporarily disable any firewall or third party antivirus software to see if your issue persists.

We’ll be on standby for your reply! :+1:

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