Unfortunately, it is not working. The screenshot shows the situation about 5 seconds after pressing the expot button.
It then stays like this for about another 10 seconds after which the Mac beachball appears and the program becomes totally unresponsive. At that stage all I can do is force quit the program. No file is created in the folder selected for the export.
Can you please reproduce this issue once more and let me know the exact local time + date you try to export the tracks? Once I have this information I can enable diagnostics mode for you account and check to see if perhaps logs have further clues.
I can confirm that logs have been received and I have passed them on to QA for further analysis. It may take a bit of time to hear back from QA regarding analysis but in the meantime feel free to continue using Roon as you would normally do. Once I have further information I will reach out once more, thanks!
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Audio gear (818v3, SonicTransporter) is wired and isolated on dumb Netgear switch. Rest of network consists of Ubiquiti APs, Switch, etc. For this issue I tried both wired into dumb switch and WiFi.
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Description Of Issue
Exporting a playlist hangs Roon remote 1.7, build 528 on both MacOS 10.14.6 (Mojave) and 10.12.6 (Sierra). A playlist with 3 tracks that all play hangs Roon remote (only Force Quit will work) when I try to export it. Tried both wired to dumb switch that has my Roon core on it as well as WiFi.
Also tried rebooting Roon core as well as both MacBooks running Roon remote.
We met with our team to discuss the current status of this investigation is still with our development team. We’ve upped the priority on this and, while it will not be able to make it into our next release, we are hoping that a release in the near future will include an improvement here. You have our apologies for the ongoing trouble!
The issue was reported in this thread on March 15, 2020. On March 18 a ticket was opened. The issue/ticket/thread sat for 4 months with no update until another member persisted and got the same response from you, and you “upped the priority”. It is now September 20, a full SIX MONTHS since the issue was reported, since the ticket was opened, and 2 months since you 'upped the priority". What’s the status? Are there any notes in the ticket? Is this being worked on? Do you need to up the priority again?