It sounds like the app has connected to something if you’re seeing the core located message.
Can I check that the core located name matches that of your Roon core?
I’ve had a similar issue in the past when trying to connect to a core running on a Mac, the following fixed the issues for me:
Quit Roon on the Mac.
Close the TV:Remote app (double tapped the home button to fully close)
Disabled/Enabled the Mac’s wifi
Re-launched Roon
Re-launched the TV:Remote app
The extension was then displayed in Roon
Similar issues in the past have also been port conflict related - Its possible to check the port number being used for extensions by viewing the Web Display URL. From a Roon client view Settings > Displays.
Good evening. Although I’m running Windows 10 and your troubleshooting is for a MAC, I followed your instructions, verified the name of the Core to be correct and have not resolved the issue.
Hi @Brian_Robbins, i’m suspecting something on the network is preventing the extension from appearing in Roon. The app itself has managed to open a connection to the core so it thinks all is good.
On the Windows 10 machine are you able to temporarily disable any anti-virus / firewalls you have in place?
If the app is getting to the “Enable extension on Roon” screen then the app has been able to open the API (WebSocket) connection to something. At this point the app is happy and waiting for the enabled response from the core.
Are you able to temporarily simplify your network by connecting the core and ATV directly to the router?
Previous cases of this issues have been network related - usually a port conflict.
@R_102 I’m not sure how to connect manually. The Core and one of the ATVs are connected via Ethernet to the same Netgear switch from the router. The second ATV is connected via WiFi.
I have same issue.
TV:Remote on my ATV find my Roon core. But when go to setting>extension in my Roon core - it does not dispay any extension…
Buth ATV and my Roon core (over windows 10 server) are connected to same router
@R_102 I disabled the firewall when I performed the previous troubleshooting suggestions. Is there a setting that would block it even with the firewall disabled?
@R_102 Fixed! Embarrassed to admit, the hardwired AppleTV was connected to the Comcast router, not the Mesh and the WiFi connected AppleTV was connected to the Comcast WiFi, not the Mesh that the Core is on. I was certain they were all on the Mesh.